Privacy Policy

3 Peak Property Solutions

Last updated: 19 October 2026

1. Introduction

3 Peak Property Solutions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, www.3peakprops.co.uk, contact us, request a quotation or use our painting, decorating and property maintenance services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

For the purposes of data protection law, the organisation responsible for your personal information is:

Business name: 3 Peak Property Solutions
Website: www.3peakprops.co.uk
Email: info@3peakprops.co.uk

If you have any questions about this Privacy Policy or how we use your information, please contact us using the email address above.

3. What Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact details: Your name, email address, telephone number and postal address.

• Property details: The address of a property where work is requested, details of the work required, photographs and relevant access arrangements.

• Quotation and customer information: Details of enquiries, quotations, bookings, invoices, payments and communications with us.

• Website information: Technical information such as your IP address, browser type, device information and information about how you use our website, where collected.

• Marketing preferences: Your preferences regarding whether you wish to receive marketing communications from us.

Please do not send us sensitive personal information unless it is necessary for us to deal with your enquiry or provide our services.

4. How We Collect Your Information

We may collect personal information when you:

• Complete a contact or enquiry form on our website.

• Email or telephone us.

• Request a quotation or arrange a property visit.

• Accept a quotation or book our services.

• Communicate with us during or after a project.

• Interact with our website, where technical tools or cookies collect information.

We may also receive relevant information from another person acting on your behalf, such as a landlord, property manager or authorised representative.

5. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Responding to enquiries and requests for quotations.

• Assessing properties and preparing estimates.

• Arranging appointments, bookings and access to properties.

• Carrying out painting, decorating and property-related services.

• Managing customer accounts, invoices and payments.

• Communicating about ongoing or completed work.

• Handling complaints, disputes and customer service requests.

• Maintaining business records and meeting legal obligations.

• Protecting our business, customers and property against fraud or misuse.

• Sending relevant marketing communications where we are legally permitted to do so.

We only use personal information where we have an appropriate legal basis for doing so.

6. Our Legal Basis for Processing Information

Under UK data protection law, we rely on one or more of the following legal bases, depending on the circumstances:

• Contract: Processing necessary to provide a quotation, arrange services or fulfil a contract with you.

• Legitimate interests: Processing necessary for our reasonable business interests, such as managing customer relationships, improving our services and maintaining business records, where these interests do not override your rights.

• Legal obligation: Processing necessary to comply with legal and regulatory requirements, including relevant tax and accounting obligations.

• Consent: Processing based on your consent, where consent is required, such as for certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

• Accountants and professional advisers.

• Website hosting providers and website support services.

• Email, communications and business software providers.

• Payment service providers and banks.

• Subcontractors or other tradespeople involved in delivering agreed work, where necessary.

• Insurers, legal advisers, regulators or public authorities where required or legally permitted.

We only share information that is reasonably necessary for the relevant purpose. Where appropriate, third-party service providers are required to protect personal information and use it in accordance with applicable data protection requirements.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting legal, accounting and reporting obligations.

The retention period will depend on the type of information and why we hold it. For example:

• Enquiry information may be kept for a reasonable period after the enquiry has ended.

• Customer, quotation, contract and invoice records may be retained for the period needed to manage our business, resolve disputes and meet legal obligations.

• Marketing information will be retained in accordance with your preferences and applicable marketing rules.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Access to customer information is restricted to people who need it for legitimate business purposes.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to ensure the website functions correctly, understand website usage or improve the visitor experience.

Cookies may include:

• Essential cookies: Required for core website functionality.

• Analytics cookies: Used to understand how visitors use the website, where enabled.

• Marketing cookies: Used for advertising or tracking purposes, where enabled.

Where required by law, we will ask for your consent before using non-essential cookies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

The specific cookies used will depend on the website platform and any third-party tools installed.

11. Marketing Communications

We may contact you about our services where we are legally permitted to do so.

We will obtain consent where required by law. Where applicable, we may send certain marketing communications to existing customers under the rules for similar services, provided the relevant legal conditions are met and an opportunity to opt out is given.

You can ask us to stop sending marketing communications at any time by emailing info@3peakprops.co.uk.

We will continue to send essential service-related messages where necessary to manage an enquiry, quotation or existing contract.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request erasure of your personal information where the legal conditions are met.

• Restrict processing in certain circumstances.

• Object to certain types of processing, including direct marketing.

• Request data portability where the relevant legal conditions apply.

• Withdraw consent where we rely on consent to process your information.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain financial or contractual records even if you request their deletion.

To exercise your rights, please contact info@3peakprops.co.uk. We may need to verify your identity before responding.

13. Links to Other Websites

Our website may contain links to third-party websites. These websites have their own privacy policies and practices.

We are not responsible for how third-party websites collect or use personal information. We recommend reviewing their privacy policies before providing them with personal information.

14. Children's Privacy

Our website and services are intended for general customers and are not specifically directed at children.

We do not knowingly collect children's personal information through our website unless it is necessary for a legitimate purpose and handled in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website, together with the date it was last updated.

16. Contact and Complaints

If you have questions or concerns about how we handle your personal information, please contact us in the first instance:

3 Peak Property Solutions
Website: www.3peakprops.co.uk
Email: info@3peakprops.co.uk

You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe your personal information has been handled unlawfully.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

We encourage you to contact us first so that we have an opportunity to address your concerns.